Lincolnshire Coronavirus: Emergency changes to Sleaford area Citizens Advice services and Age UK sets up cheap meal delivery scheme for isolated pensioners

Citizens Advice Mid Lincolnshire has suspended face-to-face advice services at its centres in Boston, Sleaford and North Hykeham for the foreseeable future due to the coronavirus restrictions.
Citizens Advice. EMN-200113-165512001Citizens Advice. EMN-200113-165512001
Citizens Advice. EMN-200113-165512001

People who have already booked face to face appointments should not attend.

Citizens Advice says they will contact clients as soon as possible to arrange telephone appointments.

There are a number of ways people can continue to get advice during this time.

* General advice will be given via our Adviceline which people can reach by calling 03444 111 444. This is open Monday to Friday from 9am to 5pm.

* People can chat online to an advisor by visiting our website at

* People looking for advice on consumer issues (e.g. issues related to products or services you’ve purchased) can contact the Citizens Advice consumer helpline on 0808 223 1133 or chat online to an advisor on our website.

* Anyone seeking to make a new claim for Universal Credit should call the Universal Credit Help to Claim line on 0800 1448444.

* Receive advice via email by contacting [email protected]

Waiting times for these services may be slightly longer than usual as staff adapt to new patterns of working.

Kingsley Taylor, Chief Officer of Citizens Advice Mid Lincolnshire, which serves Boston and North Kesteven, said: “Citizens Advice is here to give people the knowledge and confidence they need to find their way forward in these difficult times. You can find frequently updated advice on a range of issues related to the Coronavirus (Covid-19) outbreak at

“Unfortunately, we have taken the decision to suspend face-to-face services for the foreseeable future to support the government’s latest guidelines.

“We’ll continue to offer advice over the telephone on our Adviceline. People looking for advice can also chat to an advisor online at the Citizens Advice website.

“We are looking into other ways in which we can help people to get the advice that they need during this period.”

○ The Lincoln and South Lincolnshire branch of Age UK has also organised a food delivery service available to residents in the area who are in the high risk group and self isolating, as they are over the age of 65.

The Age UK branch has teamed up with Salted Orange Food Company to offer to deliver 21 meals to your door for £20.

The scheme offers full, tasty, nutritious meals delivered to your door through these difficult times.

Booking in advance, your delivery will include a full week of meals made up of seven breakfasts, seven lunches and seven dinners, and you can choose from a wide menu when ordering your weekly delivery, for something for everyone to enjoy.

To order or for more information contact: Age UK Lincoln & South Lincolnshire on 03455 564144. Or visit:

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