Alex Hynes, managing director for Northern Rail, has welcomed the news following the signing of the new agreement with shareholders Serco and Abellio.
Northern has committed to a range of improvements as part of the agreement which includes improving ticket purchase facilities, extending the availability of advanced tickets, investing in better passenger information by, for example, installing customer information display screens at a further 100 stations, and funding new environmental initiatives.
“The next 22 months is about being more efficient and more effective, seeking and delivering new ways of working,” said Mr Hynes.
“That doesn’t mean taking short cuts or risks. It’s about achieving a balance: delivering a safe and improved service in a new way: doing more with less.”
“We’re already delivering enhancements across our network; our services are more punctual and reliable, and the commitment is there to drive further efficiency with our partners.”