Lincolnshire Police call centre offer insight into rising demand this year

Lincolnshire Police have been sharing some insights into the busy work of the force’s control room team, which take in your 999 and non-emergency calls every day.

Lincolnshire Police

For instance, the August Bank HOliday saw the usual surge in demand for their services, including 1,900 non-emergency 101 calls via telephone in the day.

They also handled 1,582 emergency 999 calls leading to a total of 2,041 recorded incidents on their log.

The control room has also received praise for its latest online system of reporting non-urgent information to police. It has seen a 50 per cent increase in use so far this year.

A spokesman said: “It is a great tool for non-emergency reporting and is often quicker than calling us (at busy times).”

One person who recently used the service commented: “Have to say that I used the non-immediate emergency on-line reporting system yesterday. A lovely and reassuring officer called me first thing this morning to discuss the report. Choose wisely in how you report an incident, the options are most definitely there.”

The control room also notes the volume of 999 calls from January to July has almost double, from under 7,000 in January to over 11,000 in July.

Looking at 101 call demand, whilst it has not increased at the same rate - it has still significantly increased as they moved into Summer......

As expected, weekends are their busy time with the highest number of calls, with 999 calls ranging from 275 a day to as high as 445 in July.

The spokesman added: “It’s not just increased demand that challenges us - average call length on 999 calls has increased by around 45 seconds from January to July and our 101 average call length has gone up by around 1 minute 20 seconds - all of this is due to the nature of the incidents we are dealing with and we are doing this with the same dedicated team, who work really hard every day to try and make sure we deal with calls quickly with the right level of care, 24 hours a day, seven days a week, 365 days a year.”