'Our absolute priority remains our commitment to you': Suite Dreams pledges to honour orders after devastating Skegness Fire
The family behind Suite Dreams, a long-established furniture store in Skegness, have reassured customers that they are determined to honour all outstanding orders following the devastating fire that destroyed their business.
Emergency services were called to the fire on Monday, December 29, with six crews from Lincolnshire Fire and Rescue attending the scene. The blaze spread to two neighbouring properties, prompting the evacuation of nearby homes as a precaution. No injuries were reported.
In the days following the incident, the family spoke of their devastation, describing the situation as a “nightmare”, while thanking the emergency services and the local community for the overwhelming support they have received.
They said: “Your messages, calls, and support during this devastating time have been a lifeline. This has meant more to us than you will ever know.”
Paying tribute to the fire service, the family added: “Your work is to be admired. Thank you for your swift, professional response and for working so hard to bring a horrific situation under control.”
Suite Dreams has been part of the Skegness community for 24 years, and while the loss of the premises has been described as “heartbreaking”, the family stressed that the business was about people, not bricks and mortar.
“The building was just walls — the business was the people. To our loyal customers, you are the reason we loved what we did,” they said.
The owners have also moved to address customers directly, confirming that fulfilling outstanding orders remains their absolute priority, despite the challenges caused by the fire.
In a statement issued to customers this week, the family said: “As we continue to navigate the aftermath of the fire, our absolute priority remains our commitment to you. We are dedicated to fulfilling every single outstanding order and ensuring that nobody is left out of pocket or without their furniture.”
They explained that the fire destroyed vital paperwork, as the business largely operated using a paper-based system, with records and invoices kept on site.
“This has meant that customers’ orders and details were unfortunately lost in the fire,” the statement said.
“While we are working tirelessly from memory to piece everything together, we need your help to ensure our records are 100 per cent accurate.”
Customers with outstanding orders are being urged to contact the business and provide copies of their invoices to help speed up the process.
The statement continued: “If you have an outstanding order with us, please get in touch. To help us process your order as quickly as possible, we kindly ask that you send us a message via Facebook, email us at [email protected], or phone 01754 769796, and provide a photo or scan of your invoice. This contains the vital contact information and order details we need to fulfil your order.”
The family also reiterated their gratitude to the community, adding: “Thank you for your continued support, patience and understanding.”
Meanwhile, Lincolnshire Fire and Rescue has confirmed that its investigation into the blaze has concluded. Fire investigators, assisted by a Nottinghamshire and Derbyshire fire dog, completed their work on December 30.
In an official statement, the service said there was not enough evidence to determine a cause, and the incident remains undetermined.
However, Lincolnshire Police have confirmed they were continuing their own enquiries.
The owners of Suite Dreams said they will continue to update customers and the wider community on the future of the business in due course.