‘Highest ever satisfaction’
More passengers are satisfied with their East Midlands Trains service than ever before, according to the latest independent national passenger survey issued.
The results of the survey show overall satisfaction has increased to 89 per cent, marking the highest ever level of passenger satisfaction and showing a 2 per cent year on year increase in satisfaction.
The Stagecoach-owned train operator saw an increase in 29 different categories, with significant increases in satisfaction with station facilities and the train fleet.
Visit www.passengerfocus.org.uk