The independent regulator, Care Quality Commission, is calling on members of the public for their views too, following a visit to North Lincolnshire and Goole NHS Foundation Trust in May 2014 when it was given an overall rating of “requires improvement”.
Inspectors will return to the trust to check whether improvements have been made. The formal inspection of the trust began this week.
The inspection team are particularly interested in hearing the local public’s experiences of care over the past year but also to say where they would like to see improvements made in the future.
Anyone who wishes to give their views to the inspection team can do this by: http://www.cqc.org.uk/share-your-experience-finder, email [email protected], write to CQC, Citygate, Gallowgate, Newcastle upon Tyne, NE1 4PA; or phone 03000 61 61 61.
The inspection team will be speaking to patients when on site during the course of the inspection to get their views.
Chief Inspector of Hospitals Prof Sir Mike Richards said: “The new inspections are designed to provide people with a clear picture of the quality of the services in their local hospital, exposing poor or mediocre care as well as highlighting the many hospitals providing good and excellent care.
“We know there is too much variation in quality – these new in-depth inspections will allow us to get a much more detailed picture of care in hospitals than ever before.
“Of course we will be talking to doctors and nurses, hospital managers and patients in the hospital. But it is vital that we also hear the views of the people who have had care at any of the hospitals run by the trust, or anyone else who wants to share information with us. This will help us plan our inspection, and so help us focus on the things that really matter to people who depend on this service. This is your opportunity to tell me and my team what you think, and make a difference to NHS services in the local area.”
Sir Mike’s inspection team is expected to look in detail at A&E, surgical care, medical care, critical care, outpatients, diagnostics, maternity services and governance.