It can take up to 10 days from the date you posted it to appearing as returned on the census database.
When it does get received, it will be marked as returned. Until that happens, every address without a confirmed response is automatically sent a reminder letter.
The same database information is used to identify addresses for the field team, so you might also get a knock on the door.
Again don’t worry - just tell the officer when you posted it and they will make a note of it and leave you in peace.
If you haven’t completed the census yet, there is no need to worry either as you can still complete it without being fined.
If you have access to the internet and have your Unique Access Code, you can log on at any time and complete it. It only takes about 10 minutes per person in the household.
If you can’t complete it online and didn’t get round to asking for a paper questionnaire, you can still do that by dialling 0800 876 8276 - you will need your 10
digit reference number which is on the top right of the census letter.
If you don’t have your 10 digit reference number, you can call 0800 141 2021 and they will order a paper questionnaire for you.
If you don’t have a computer and can’t complete paper forms easily, call 0800 141 2021 and they can arrange for you to complete it over the phone.
If you haven’t completed the questionnaire and you get a knock on the door, the census field officer will help you by providing you with a paper questionnaire, ordering a paper copy for you or giving you a new online access code if you need it.
Field officers will have full identification and PPE, and they will not ask to enter your house or ask for any personal information or request payment of any kind.
If you are still concerned, call Andy Howlett, the local Census Engagement Officer, on 07452 938 641 and he will be able to help you.
Information from the census is vital to the planning and delivery of local services, so it is important to provide the most comprehensive picture of your area it can. That’s why every household needs to complete the census so the services delivered in the next 10 years match the need they are required for.