Face to face contact with North Kesteven council officers returns

This will be limited when it is the only or the most effective way of dealing with people’s queries.

While the council has been fully operational over the last six months since the Coronavirus lockdown began, face to face meetings have been replaced by phone, email and more website based enquiries.

But now, when there is no other practical or effective way to conduct business, customers who need to communicate with the council face to face are being welcomed back in a Covid-secure environment which is subject to some limitations.

Online, email and telephone interactions are still preferred, for everyone’s comfort and safety, says the council, but if these methods are not practical and it is felt that talking to someone face to face is the only option left, it will now be possible to make an appointment to talk to someone direct.

Appointments will be available between 9am and 5pm on Mondays, Tuesdays and Wednesdays and they must be arranged at least 48 hours in advance.

Council staff will be behind a perspex screen and customers will be asked to attend alone and wear a face covering where possible.

Customers are also being asked to cancel appointments if they show any Covid symptoms in advance of the meeting and details of attendance will be kept in line with the track and trace procedure.