Train survey satisfaction

MORE passengers are satisfied with their East Midlands Trains service than ever before, according to the latest independent national passenger survey out this week.
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Guardian News

The results of the survey, released by transport watchdog Passenger Focus, shows overall satisfaction has increased to 89 per cent and high ratings for ticket-buying facilities and station/train cleanliness.

East Midlands Trains managing director David Horne said: “We’re all really proud - our staff are committed to working hard day in, day out, to provide the best level of service for our passengers and these results are great recognition of their work.”