The report said staff were committed to supporting victims and making them feel safe and that the force’s control room-based customer service advisers were ‘competent, confident and empathetic’ in dealing with domestic abuse victims.
It also described supervision in the control room of the calls and response as ‘good’.
However, the report identified room for improvement and said victims assessed as high risk received a better standard of service than those of medium or standard risk which resulted in inconsistencies.
“It’s important we recognise the hard work carried out by force staff and officers to support survivors of domestic abuse and ensure the perpetrators receive punishment,” said Ms Cutland.
““However, there is room for improvement and this report is central to helping us understand where to focus our attention in order to implement positive changes.”